Salona Consulting
Customer Portal · Proposal for Nicole Hegner

A portal worthy of the journey to Croatian citizenship.

Salona guides families through one of the most meaningful processes of their lives. Their portal should feel just as considered — secure, transparent, and unmistakably yours.

1 dayBlueprint workshop
100%Fee credited to build
Low-codeYou own & control it
EU / CHHosted & compliant
We did our homework

We already understand Salona's world.

Citizenship by descent isn't a generic "project." It's vital records across generations and borders, court-sworn translations, apostilles, and a Ministry decision your clients wait months for. The portal mirrors that exact journey — so every applicant always knows where they stand.

EligibilityIntake & descent line
DocumentsVital records
TranslationCourt-sworn
ApostilleLegalization
SubmissionMinistry of Interior
PassportCitizenship granted
Your five goals, answered

Everything you asked for — mapped to features.

"Create a secure customer-facing web portal"

Secure by design

Encrypted document vault, role-based access, audit logging, and EU/Swiss hosting — built for passports, birth records and sensitive family data from day one.

"Improve customer communication and transparency"

One secure thread

No more lost email chains. Each applicant gets one channel to their coordinator, automatic stage notifications, and a status they can check at 2am from any timezone.

"Controlled access to project data and deliverables"

Deliverables, organised

Certified translations, apostilled sets and the citizenship decree — version-tracked, downloadable, and visible only to the right applicant and your team.

"Establish scalable architecture for future enhancements"

Built to grow

A clean data model and low-code foundation you own — add new services, languages, automations and team seats as Salona scales, without a rebuild.

"Ensure modern UX/UI and mobile responsiveness"

Beautiful on every device, in every language

A refined, heritage-inspired interface that works flawlessly on the phone of a client in Sydney and the desktop of your coordinator in Lucerne — with EN / HR / DE built in. See it for yourself →

Not a slide — a working prototype

We built a piece of it before our first call.

Most agencies send a deck. We're sending you a clickable applicant portal, already shaped around Salona's process. Open it, click through the stages, read the messages, try the document vault.

portal.salonaconsulting.com — prototype
▸ Click "Open the live prototype" to launch the interactive demo
On ownership & the low-code question

Low-code, without the lock-in.

You asked for low-code so you keep ownership and flexibility long-term — exactly the right instinct. But not all "low-code" is equal: some platforms hold your data and logic hostage. Here's an honest comparison against the things that matter to Salona.

PlatformData ownershipEU / CH hostingCustomisable UXLong-term costLock-in risk
Budibase Recommended
Open-source · self-hostable
Full — you host it Yes, anywhere High Low Minimal
Retool
Mature · self-host option
Strong (self-host) Yes (enterprise) Very high Medium Low–medium
Microsoft Power Apps
If you live in M365
Within Microsoft Yes (Azure EU) Medium Per-user, scales up Medium
Bubble
Popular no-code
Limited export US-default High Medium High

Our honest take: for sensitive citizenship data and genuine long-term ownership, an open-source / self-hostable foundation (Budibase or self-hosted Retool) wins. You hold the data, host it in Switzerland or the EU, and never get held hostage by per-seat pricing. We'll pressure-test this together in the workshop against your real volumes and team.

Because this is people's identity

Compliance built in, not bolted on.

Birth certificates, passports, family records — this is among the most sensitive data there is, governed by Swiss nFADP and EU GDPR. We treat that as a first-class requirement.

Encrypted vaultDocuments encrypted at rest & in transit, with signed time-limited download links.
GDPR & nFADPConsent, right-to-erasure and data-retention rules designed in from day one.
Role-based accessApplicants see only their case; coordinators see only theirs. Full audit trail.
EU / Swiss hostingData stays in jurisdiction — your selling point of being headquartered in Switzerland, honoured.
A clear path

From workshop to live portal.

Step 0 · This offer

Blueprint Workshop

One day together. We map your real process, agree the platform, lock the architecture and security model, and leave you with a costed plan — yours to keep whether or not we build it.

1 day · fee credited to the build
Phase 1

Foundation & secure MVP

Applicant login, case dashboard, the 6-stage tracker, document vault and messaging — the prototype you've seen, made real on your chosen platform.

~4–6 weeks
Phase 2

Operations & automation

Coordinator side, deliverables, billing/milestones, EN·HR·DE, and notifications — the engine that lets your growing team handle more cases with less admin.

~4–6 weeks
Phase 3

Scale & enhance

Analytics, automations, integrations (translators, payments, e-sign) and whatever the next service line needs. The foundation grows with you.

Ongoing, on your terms
Why Kodius

A Croatian studio, for a Croatian-citizenship mission.

We speak your domain

We're a Croatian product-engineering studio. Croatian institutions, the language, the bureaucracy of vital records and the Ministry — this is home turf, not a learning curve.

Product partners, not ticket-takers

Senior engineers and designers who shape the product with you. The prototype in your hands is how we work before a contract — imagine after one.

You keep the keys

Low-code you own, code you can export, hosting you control. We build to hand over, not to trap you in a retainer.

The next step

The Portal Blueprint Workshop

One focused day that de-risks the entire project — and the fee comes straight off your build.

What you invest
€2,500
✓ 100% credited to your project if we build together
The agenda
  • 09:30 Process deep-dive — map Salona's real applicant journey, stage by stage
  • 11:00 Users & access — applicants, coordinators, partners, languages
  • 13:30 Platform decision — pressure-test low-code options against your goals
  • 15:00 Security, data & compliance model (GDPR / nFADP)
  • 16:00 Roadmap, scope & a transparent cost estimate

You walk away with

  • A documented portal blueprint & architecture
  • A clear platform recommendation, with reasoning
  • A phased roadmap & fixed-range cost estimate
  • The refined prototype, extended to your inputs
  • Yours to keep — no obligation to continue
Book the workshop →

Remote or in Lucerne — your call. Reply to this and we'll find a date in the next two weeks.